ClickASnap
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid per view
I haven't got paid for my views yet. Really bad customer service.
Feel like I have been scammed. Very frustrating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reset password or log in
Good evening!
I tried to log into the website and it is not working anymore.
I clicked on a link posted on my Facebook and it says that the page was not found.
Please tell me what happened and how can I recover my account.
If I made a mistake, please let me know.
Thank you.
Preferred solution: Apology
You don't need to apologize to anyone ; you didn't get what you paid for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation
I want to cancel and my recent charge back. I don't even use this service why am I STILL being charged this? Please give me my money back I don't need this anymore!
- Pricey
Preferred solution: Full refund
You're being charged because you never cancelled. Absence is not the same.
You authorized "automatic withdrawls" ( error #1 of life ) , failed to properly cancel the service and notify your bank.
Cancel in writing and serve your cease and desist demand via Certified Mail Return Receipt Requested. Be sure you don't have a "live" existing contract or you may owe a balance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent Account Issue - Pro Plan Not Reflecting Properly
Dear Clickasnap Customer Support Team,
I hope this letter finds you well. I am writing to bring to your attention an issue I have encountered with my Clickasnap account.
On 5 sept 2023 , I upgraded my account to the pro plan, as confirmed by my receipt .
However, to my surprise, when I logged into my Clickasnap account today, I noticed that my account has been reverted to the free plan. This has left me confused and concerned, as I expected to have access to the features and benefits of the pro plan that I paid for.
I have been a loyal Clickasnap user and chose to upgrade to the pro plan to enhance my experience and utilize the premium features. It is disheartening to encounter this issue, and I am writing to kindly request your assistance in resolving it promptly.
I have attached a copy of my receipt for your reference ( send by email tosupport@***.freshdesk.com) , which clearly shows the upgrade to the pro plan. I kindly request that you investigate this matter and ensure that my account is appropriately set to the pro plan, as originally intended.
If there was any error or misunderstanding on your end, I kindly request that the necessary adjustments be made.
I understand that errors can occur, and I appreciate your prompt attention to this matter. Please update me on the progress and resolution of this issue at your earliest convenience.
I would like to continue enjoying the benefits of the pro plan and continue using Clickasnap for my photography needs.
Thank you for your prompt assistance in resolving this matter. I look forward to hearing from you soon.
Sincerely,
safary
Why you are black my WhatsApp tell me now I have too much problem you do that I am very hungry
You need more options besides PayPal which I call Pay puke . Because of 2 reasons 1 about 3 weeks ago I cashed out at $18.69. Nothing showed up on to my pay puke and the payment got approved.
And 2 I tried to cash out at $15 31 the email that I I use for my account is the same one I have for my PayPal. PAYPAL.
SUCKS. OR SHOULD I STATE IT AS PAY PUKE.
User's recommendation: Don't use PayPal
Wow, really clever. And you're vulgar.
Nice combination. I'd hate to see your reaction to a real problem of some sort.
Prior Lake, Minnesota
Payment
They banned my account! Sent me a email saying it's was banned and that I couldn't use it anymore.
Ok fine but they keep trying to bill the debit card I had on file ending in 4576. And they want delete the card ! They keep trying to get money.
So I'm pissed 
STOP BILLING THAT CARD!!! That card is not valid anymore so quit billing that card!!!
Marietta, Georgia
If I could give zero stars I would. I signed up for a trial for a month but a couple days later stated I no longer want it. They took 2 more payments and after getting a new card, took 2x again!
This co.pany charged a card I did not authorize multiple ti.es even after canceling my card and fetting another after disputing multiple charges unauthorized. They are difficult to reach and do not speak good English as if they are out of another country.
Do not ever download this app. They fraudulently charged me.
User's recommendation: Do not fall for this app. They keep charging without permission
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
Could not talk with anyone, just concerned about the amount paid on photos, plus the monthly payment taken, just need clarification.
Preferred solution: Clarification
Basildon, Essex
Multiple unsuccessful cancals of the account
Good afternooon !
i hope you can help me
Since Novermber until now I try to calcel my membership on Clicasnap , but unfortanatly you are conbtinue chnaging me monthly for survice that I'm not subscribe and I'm not useing
Please let me know what can I do to resolve this problem
Kind regards, Monika Zapryanova
User's recommendation: Call your bank if you don't get any respond from Clicasnap and report fraud. For me this was the only way to stop the monthly payments that hey were taking without my permission
Spell check feature : learn it, use it, remember it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsking for information regarding payment
Dear Sir/ Madam
I wish this email find you well.
I have posted some of the photos according to the website policy even I have some views on them but the payment status shows zero amount, as am interested to have long time contributions with your esteemed organization so need it to know the situation I well be appreciated and would get prepare for long term cooperation.
respect
Safi
Quit being so polite. They are neither "dear" nor "esteemed". So far they have been "lousy".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSlow account details
Dear team,
My account activity has been inactive for a few couple weeks since I first joined, and the amount is added to my account very slowly, a point penny per day. I wish this problem will be solved, and as soon as possible.
Edit- it's been a few days and I still haven't gotten a reply, although I've been told that my issue has been read.
Preferred solution: I would like the account details to be fixed
User's recommendation: The website is a good concept and really well executed, but customer service is horrible.
Refund
Refund my payment. I sent a ticket few months ago. You keep on charging me for something i cant use.
I am so pissed off wwith your customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting refund
My account was overdrawn and I need the funds returned to the card on file
I have been meaning to cancel my account with the website but have had troubles logging in
I was able to log in today and I really would like to have my funds returned to my card so my account is not overdrawn any further
Will you please help assist with this matter
Thank you
- Creativity
- Time
Preferred solution: Full refund
User's recommendation: Remember login info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Greetings, I noticed that Im being charged a small fee for some months now despite my subscription being free?
I would like a refund if not possible for all of them then at least for the today's charge.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRemove me from clicksnap
I see charges on my card please remove from your app immediately.i cannot do it because i cant sign in. Forgot my pass word etc. So cancel it for me thank you.
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I agree - this company is scamming by hoping people will think they are actually getting paid for views when it's virtually impossible to even break even with their monthly fees!